Updating 3DScope II Traffic Counter Firmware
Learn how to easily update your 3DScope II traffic counter firmware for improved performance and accuracy. Follow our step-by-step guide.
Table of Contents
Introduction
Firmware updates are essential for maintaining the functionality and performance of electronic devices, including traffic counters like the 3DScope II. Firmware updates often include bug fixes, security enhancements, and new features that can improve the accuracy and reliability of the traffic data collected. In this knowledge article, we will provide you with step-by-step instructions on how to update the firmware on a 3DScope II traffic counter.
Before You Begin
Before you begin the firmware update process, ensure that you have the following:
- A computer with an internet connection.
- Knowledge of the 3DScope II IP address
- Access to the 3DScope II counter via a web browser
- The latest firmware update file downloaded for your specific 3DScope II model which can be obtained from this article.
Verifying the current Version
The current firmware installed on the device can be verified in the following locations after login.
- Located at the bottom right of the browser session window.
- The about device information found on the left side menu.
How to update the firmware
ATTENTION : Be sure to upgrade firmware one version at a time
Step 1: Access the Login Page
- Open a web browser on your computer.
- Enter the IP address of your 3DScope II traffic counter in the browser's address bar.
- Press "Enter" to access the login page.
Step 2: Login with user and password which has admin access
- Enter the default username and password provided by the SMS Storetraffic or your own custom username/ password.
- Click or press the "Login" button to access the device's settings.
Step 3: Access Service Tools
- Look for the "Service Tools" or similar option in the left-side menu of the device's interface.
- Click on "Service Tools" to access advanced settings and tools.
Step 4: Start Firmware Update Process
- Within the "Service Tools" section, find the "Firmware Update" option.
- Click on "Start Update Process" or a similar button/link to initiate the firmware update.
- Follow any on-screen prompts to confirm and start the update.
Step 5: Clear Browser Cache
- After the firmware update is complete, it's essential to clear your browser's cache to prevent potential issues.
- Open your browser's settings menu.
- Select "History" or “Browsing history.”
- Choose "Clear browsing data" or “Clear cache.”
- Select "Cache" or "Cached images and files" and the appropriate time range (e.g., "All time").
- Click "Clear data" or "Clear" to clear the cache.
- You will receive a confirmation message once the cache is cleared.
Release Notes v2.6.1.1 - April 2024 (Currently Shipping Version)
Files
SMS-2.6.1.1-3DScopeII-non-E.tar
New Features
- Ultrawideband (UWB) solution for staff filtering
- Compressed image options for live views in the web interface
Changed Features
- Reworked classification algorithm
- Updated minimum dwell time parameter in zone monitoring
- Security updates for third-party components
Corrected Errors
- Fixes for live view issues in the web interface
- Resolution of a configuration error from factory reset
- Password change issue via SSH
- Correction in sensor fusion image snapshot
- Counting line issues with cart counting
Hardware Compatibility
- 3DScope II LC / HC
- 3DScope II LC / HC Non E model (purchased prior to 2018)
- 3DScope II outdoor
Downgrade Notes
- If downgrading devices which were purchased prior to 2018, they must be downgraded to version 2.1.1 first
- All devices then should be downgraded to version 1.19.3, then older version applied in a 2nd step (3rd step for devices purchased prior to 2018)
Release Notes v2.4.0.139 - Dec 2023
Files
New Features
- Configurable threshold to differentiate between adults and children in the web interface
Changed Features
- Encryption of all passwords, tokens, and keys used for authentication to external servers with an updated algorithm. Maximum password length increased to 128 characters.
- Security updates for third-party components
Corrected Errors
- Improved latency for live images on slow internet connections with auto-adapting frame rate to bandwidth
- Corrected error messages in the web interface for zone or line names exceeding maximum length
Hardware Compatibility
- 3DScope II LC / HC
- 3DScope II LC / HC Non E model (purchased prior to 2018)
- 3DScope II outdoor
Downgrade Notes
- If downgrading devices which were purchased prior to 2018, they must be downgraded to version 2.1.1 first
- All devices then should be downgraded to version 1.19.3, then older version applied in a 2nd step (3rd step for devices purchased prior to 2018)
Release Notes v2.2.0.147 - June 2023
Files
New Features
- Persistent Data Storage: Count and zone data are now stored in a database on the device, allowing for persistent storage of data for all interfaces. The database can hold up to 1 million count or zone events. After power or network failures, data transfer resumes automatically.
Changed Features
- Enhanced Background Suppression Algorithm: An improved algorithm for suppressing static objects, supporting scenarios with quasi-static people.
- Persistent Object ID: Object IDs will no longer reset to zero on reboots or power cycles. All objects now have unique IDs.
- Security updates for third-party components.
- Default Time Setting: In the absence of a buffered clock or NTP, the default time is set to January 1, 2022.
- Host Name Restrictions: Host names can no longer end with a hyphen.
- Factory Reset Button Update: The factory reset button is now active while the device waits for a DHCP address.
Corrected Errors
- Web Interface Improvements: The fusion host now displays the stitched image correctly in the web interface after a browser refresh.
- Diagnostic Page Enhancements: The fusion host on the diagnostic page now correctly overlays counting lines and zones on the stitched image.
- Diagnostic Page Display: The diagnostic page correctly displays the left grey image again.
- Installation Height Setting: Resolved issues with saving installation height in imperial units on the web interface.
Known Issues and Restrictions
- Software Version Availability: This software version is not available for certain devices produced before August 2017.
- Downgrade Impact: Downgrading to version 1.19.3 resets the configuration of the SOAP and web interfaces to default values.
- Downgrade Limitations: Downgrading should only be performed to version 1.19.3, with older versions applied in a subsequent step.
- Child object classification degraded compared to more recent versions IE v2.4.0+
Hardware Compatibility
- 3DScope II LC / HC
- 3DScope II LC / HC Non E model (purchased prior to 2018)
- 3DScope II outdoor
Downgrade Notes
- If downgrading devices which were purchased prior to 2018 they must be downgraded to version 2.1.1 first.
- All devices then should be downgraded to version 1.19.3 then older version applied in a 2nd step (3rd step for devices purchased prior to 2018)
Release Notes v1.19.0.26 - April 2020
Files
New Features - Learn More
- Special Mode for extended height ranges
- Simple Push interface
- Additional information can be signaled via the LED to use it for simple diagnostics
Improved Features
- Improved Camera Blinded events
- Track Stability, Tracked people will now keep their object-ID even when performing unusual movements (ex: Bending down to take something from a lower shelf)
- FTP Upload can now be restricted (ex: Off hours upload)
- Full accuracy with a special mode for low height installation from a minimum height of 2m / 6ft56inch
Known Issues
- Child object classification degraded compared to more recent versions IE v2.4.0+
Release Notes v1.15.1 - April 2019
Files
New Features
- Remote access support - Sensor can open a connection to a VPN server on demand
Improved Features
- Enhancement of Multi Sensor Fusion
- Up to 10 devices
- Arbitrary heights and angles
- Automatic configuration
- Secured communication between sensors
- Sensor network robust against IP changes
- In some installations ghost objects appeared near walls or high objects. The occurrence of these ghosts is drastically reduced.
- More stable tracked object height estimation
Corrected Errors
- Changing video recording settings during an active recording does not cause a reboot of
the device anymore - Configuration of password parameters via web browser will not be interfered by auto-password completions of the web browser
Known Issues
- When installing an 3DScope II sensor at very low ceiling heights below 2.20m (~7 feet), the counting accuracy might be degraded
- Child object classification degraded compared to more recent versions IE v2.4.0+
Release Notes v1.12.0 - May 2018
Files
- 3DScopeII-Update-1.12.0.19-APS180-APS90-SMS.tar
- 3DScopeII-Update-1.12.0.19-APS180E-APS90E-APS90Outdoor-SMS.tar
New Features
-
Multi-sensor Fusion
- One master sensor can be combined with up to two slave devices
- Data transfer using identical data interfaces on master device
- Streaming of video to an external player via a rtsp stream
- The web interface shows the local time of the device in the status bar
Improve Features
- Video recording parameters can be changed via the web interface to adapt file size and system load. The default frame rate is reduced to 5fps.
- The web interface now provides a possibility to check if the configured SOAP or
FTP/SFTP server is available - Changes in the push service configuration do not require a reboot anymore
Corrected Errors
- Count events for adults and children were lost if they crossed the counting line before
being classified. Now a belated count event will be generated. - Adults could be classified as children, if the floor area was outside the specified limitations.
(red area). Now classification is delayed until an object is in the valid area. - Time triggered recording of exactly 30 minutes duration didn’t stop.