Overview

This article is to help resolve communications issues based on the light status.

If your unit is no longer communicating, inmost cases following the below steps will resolve this issue

If there is no light status

In most cases this means that the unit is not getting power

Follow these quick steps:

1) Confirm that the network cable is firmly connected to the 3D Scope network port

2) Confirm that the network cable is firmly connected to the POE Injector

3) Confirm that the POE Injector is properly connected to a power source

If the light status is red:

This light status means that the unit is getting power but it is not discovering or connecting the network

Follow these steps quick steps:

1) Confirm that the network cable is firmly connected to the 3D Scope network port

2) Confirm that the network cable is firmly connected to the POE Injector "Power + Data" Port

3) Confirm that the POE Injector is properly connected to a power source

4) Confirm that the POE Injector "Lan In" Port is firmly connected on both ends

If the light status is green:

In most cases this means that the unit is getting power and it is establishing network communication

Follow these steps quick steps:

1) Confirm that the POE Injector "Lan In" Port is firmly connected on both ends

Your unit should now be online.