3DScope - Grey Screen after login with Firefox

Unable to use Java Plugin

Table of Contents

    Problem: Grey Screen appears after successful login to 3DScope traffic counter when using Firefox or Chrome browser.


    • Device is online and pingable
    • Java is installed on PC
    • Device prompts for user name and password
    • Login appears to be successful
    • No Java Loading screen appears
    • Using Firefox or Chrome browser to connect
    • No Issues with Internet Explorer
    • Error Message appears stating that you maybe unable to use the Java Plugin.


    Firefox and Chrome browsers have removed support for Java.  Internet Explorer will need to be used, or an older version of FF or Chrome which had the support.

    header-top-left-border Created with Sketch.
    header-top-right-border Created with Sketch.