3DScope - Grey Screen after login with Firefox
Unable to use Java Plugin
Table of Contents
Problem: Grey Screen appears after successful login to 3DScope traffic counter when using Firefox or Chrome browser.
Symptoms:
- Device is online and pingable
- Java is installed on PC
- Device prompts for user name and password
- Login appears to be successful
- No Java Loading screen appears
- Using Firefox or Chrome browser to connect
- No Issues with Internet Explorer
- Error Message appears stating that you maybe unable to use the Java Plugin.
Solution:
Firefox and Chrome browsers have removed support for Java. Internet Explorer will need to be used, or an older version of FF or Chrome which had the support.