Your Traffic Counter's beam is obstructed and cannot count accurately.

Model: Pearl Beam Sensors

This is typically caused by an object interfering with the beams, such as the following.

Possible obstructing objects

• Signage may be obstructing the beam
• Plants, Furniture or displays may be obstructing the beam
• A new store design or shelving may now be obstructing the beam

Possible technical issues related the sensor installation

• Beam may be out of alignment
• The Beam may have become unmounted from the wall/structure or bracket
• A door handle or hinge may be obstructing the beam
• glass may be obstructing the beam
• one side of the beam sensor may no longer be powered

Troubleshooting

1. Remove object blocking beam path to adjacent sensor.
   • If the above does not resolve the issue, then proceed in attempt to reset the Secondary Sensor ONLY.
2. Reset the Secondary Sensor
3. Change the batteries - Refer to the following article for the process.
   • If no light after attempting a reset, then you would need to change the batteries in the sensor.
     
4. If all the above fails, please contact techsupport@storetraffic.com, for faster service use the support chat found on the help page or within the T.M.A.S. application.