SMS Smart App - Reports stuck loading

What does it mean and how to resolve

Table of Contents

    Symptoms

    When trying to view a traffic report from an iOS device (iPhone, iPad ect..) the report hangs at the loading wheel.

    Cause

    • Device may not have any storage space left

    Resolution

    • Try freeing up space on your apple device by performing the following;
      • Clearing Safari cache and history
      • Removing unused apps from the device
    • If the above does not resolve the issue, try to following.
      • ┬áDelete and reinstall the app to the latest version on the Apple Store
      • Try to login with your account on another device to determine if the issue is persistent.

    When all else fails

    Contact SMS Techsupport by e-mail Techsupport@storetraffic.com or engage our live support chat from this page or within our software.



    Was this article helpful?

    header-top-left-border Created with Sketch.
    header-top-right-border Created with Sketch.