Storetraffic - installation terms & conditions
Understand inclusions and potential extras
Table of Contents
Overview
SMS Storetraffic core solutions are people counting technologies, hardware & software with remote training and support.
Onsite installation is something our customers can handle with their internal IT resources or their usual IT provider.
However, in a number of cases, some customers do ask for us to handle the onsite installation service for them.
In this case, SMS Storetraffic leverages a network of specialists who can offer this service to the final customer, exclusively in US & Canada. In other countries, SMS local partners might offer this service too. You can verify this information by writing to our Customer Success team @ success@storetraffic.com.
Installation assumptions, terms and conditions
In summary, be mindful of locations which would not fit this description as these will incur extra charges:
- My location has high ceilings (12 feet or more)
- It's a big location! (More than 100 feet from entrance to network point)
- My ceiling is very well finished and completely closed (very difficult access to pass a cable)
- My location is far away from a major city (travel fees may be incurred to find a good technician)
- My location is subject to special rules because... (unions, special access, special labor laws requiring a team of 2 technicians, etc....)
Full Installation & On-site Service assumptions, terms and conditions applying to all onsite visits by a technician can be found here: Click here to read.
If you want to verify if you are eligible to our installation budgetary cost or need an onsite site survey so we can identify the right scope of work, please reach out to our Customer Success team @ success@storetraffic.com.