T.M.A.S. Alert Settings

Overview 

The following type of alerts can be configured in T.M.A.S.

• Battery is low 
• Device is offline
• Sensor is blocked
• Camera is blinded

Alerts are received as follows;

• Displayed in Today's System Status in the T.M.A.S. application
• E-mail received from noreply@smssoftware.net 

Today's System Status

This is a dashboard of all detected device alerts.

1. Pending new alerts.
2. Grouped by location
3. Alert Info ; device name, duration and alert type.

Alert E-mail Notifications

An E-mail alert notifications will be sent from noreply@smssoftware.net for a total of 4 alerts per device. In order to prevent false alerts, there is a small delay in the 1st notification being sent to allow for the smart logic to validate the device status.  Once the device status is confirmed in 3 intervals, the alert is triggered.

• Notification #1 - (Issue Detected) - Sent upon alert triggering - device status has changed.
• Notification #2 - (1st Reminder) - Sent 24hrs after 1st Notification if device status NOT corrected.
• Notification #3 - (2nd Reminder) - Sent 48hrs after 2nd Notification if device status NOT corrected.
• Notification #4 - (Final Notification) - Sent 7 days after 3rd Notification if device status NOT corrected.

After the above notifications, users will need to refer to the Today's System Status Dashboard to determine if the device status has been corrected.

Example of Notification Email Received

Alert #: Title of Alert Since: Date/Time when 1st detected How long alert has gone uncorrected Location Name Device Name Device IP addresses Notification # When to expect next notification e-mail Link to SMS Help Database for suggested troubleshooting specific to the alert received.

How to enable / disable Alerts

Chain and User Admin privilege's required.

1. Expand Administration
2. Select Manage Locations 
3. Select Advanced
4. Toggle alert to enable / disable
5. Click Save

Alert Type Information

1. Allow regular users to disable or enable their own alert notifications.
2. Alert when a 3DScope counter is being blinded.
3. Alert when a Counter has failed to communicate with T.M.A.S.
4. Alert when a Beam sensor has been blocked for the set duration.
5. Alert when a Pearl counter had a depleted battery.
6. Indicate an unacceptable blockage time for Beam sensors.

How Users can Set Alert Preferences

Each T.M.A.S. user has the ability to set which types of alerts they would like to receive.  To set use the following steps.

1. Click the T.M.A.S. Icon in the top right of the application
2. Select E-mail Alerts
3. Flip the switch to enable the alerts desired to be received

How to Set Alert Recipients

Requires: Chain and User Manager privilege's. 

*Note your T.M.A.S. user must have the "Chain and Users Manager" permission set in order to configure this.*

Administrators have the ability to configure alerts for their users using the Manage Alert Recipients button from the Manage User Accounts function.

1. Select Administration
2. Select Manage User Accounts 
3. Select Manage Alert Recipients 
4. Flip Switch for desired user and alert
   • Camera vision or Sensor Obstructed (Blinded / Blocked)
   • Device Offline
5. Click Apply to save changes or Cancel to return to the manage users screen

FAQ about Alerts

• Q: How to I send alerts to a group e-mail address like IT@company.com ?
  • A: The alert system is user based, so there would need to be a user setup configured with that e-mail address.

• Q:Which e-mail address do the alerts come from?
  • A: noreply@smssoftware.net

• Q: There was a device offline and I did not receive ANY notifications about this, how can that be?
  • A: (Admin) Verify the User Recipients Settings, (User) Verify your E-mail Alert Preferences