How do I view the occupancy report in the Storetraffic app ?

Learn how to easily access and interpret the occupancy report in the Storetraffic app for better visitor insights.

Table of Contents

    The Storetraffic app occupancy report shows your store's current live headcount as a ring display, including percentage of capacity when a maximum is configured. Tap the Occupancy tab from any report view.

    Reading the occupancy ring

    Occupancy ring
    • The center shows the current occupancy count.
    • When a maximum occupancy is configured, the ring also shows the percentage and the maximum.
    • Ring color: green under 75%, amber over 75%, red at or above 100%.

    Add-on feature: Occupancy is a paid add-on, separate from the advanced / Retail license. If your account doesn't have it, the Occupancy tab won't appear. Contact success@Storetraffic.com to enable it.

    Adjusted vs. Non-Adjusted

    Occupancy non-adjusted view

    A toggle at the top switches the reference point:

    • Adjusted (default) — occupancy as of now, including any manual corrections.
    • Non-Adjusted — the raw count measured from midnight.

    Adjusting the occupancy count

    Occupancy adjustment form

    If the live count drifts from reality (propped-open door, miscount), tap Adjust occupation, type the actual current number of people, and tap Adjust occupation to submit.

    • This overwrites the live count — sensors keep counting on top of the corrected number.
    • It does not change historical traffic data.
    • The Adjust occupation button only appears if your role has occupancy-adjustment permission for that location.

    Notes

    • Occupancy is Realtime and requires a live connection. Without one you'll see "Occupancy requires a live connection."
    • If no max occupancy is configured, only the center count shows (no ring color or percentage).
    • Occupancy is not reconstructed from historical traffic — it's live-only. For past days Occupancy reports verify the Occupancy Log report in T.M.A.S.
    • How do I view the daily traffic report in the Storetraffic app?
    • How do I set up occupancy alerts in the Storetraffic app?
    • What is the Retail Equation report in the Storetraffic app?
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