Pearl - How to configure from a PC

Overview

This guide will walk you through configuring the Pearl device from a PC, in case you're unable to complete the process using the free iOS or Android app.

Steps to Configure the Pearl

Put the Main Unit in Setup Mode. Connect to the Pearl's Wi-Fi Network. On your PC, connect to the storetraffic_pearl Wi-Fi network. Use the password: jr7DazG[*\D;nB,)  Open a Web Browser. Access the Pearl Interface. In the browser's address bar, type: 192.168.4.1 Verify the Server Address. Ensure the Server Address is set to: https://www.smssoftware.net/tmas/rest/dbrfAPI/ Configure Wi-Fi. Enter your Wi-Fi name and password Save Your Settings. Click Save to complete the configuration. Expected outcome: The save button will turn Grey The Pearl light will go from solid to off Contact SMS Support. Reach out to SMS via chat to add the device to your location. Click here to start a chat.

Troubleshooting Network Communication

If the Pearl cannot communicate with our server, perform the following test to help diagnose the issue: PEARL SAAS COMMUNICATION

When the Pearl is Unable to Communicate with the Internet

If the Pearl cannot connect to the internet, follow these steps to resolve the issue:

1. Verify the Wi-Fi Network:
   • Ensure the Pearl is connected to a 2.4GHz network, as it is not compatible with 5GHz networks.
   • If a 2.4GHz network is unavailable, create a separate one for the Pearl devices.
2. Check Firewall Settings:
   • Confirm the Pearl’s MAC address (xx:xx:xx:xx:xx:xx) is whitelisted and allowed to connect to the internet.

Support Assistance

Once the Pearl is communicating with the internet, SMS support can proceed to add the device to your T.M.A.S. equipment inventory using its MAC address. If the issue persists after troubleshooting, please contact SMS support for further assistance.