Error Message: JSON Parse Error: unrecognized token '<'
When setting up an account in the free app, some users may encounter the following error message
Table of Contents
Overview:
When setting up an account in the free app, some users may encounter the following error message:
Why this happens:
This issue occurs if the "Job Title" field contains special characters (such as commas) or if the title is too long.
Cause: This error happens due to a known issue where certain special characters or excessively long text in the "Job Title" field prevent the app from processing the information correctly.
How to Resolve the issue:
Workaround: Until a permanent fix is implemented, you can avoid this error by following these steps:
Remove Special Characters:
Avoid using commas (,), apostrophes ('), quotation marks ("), or other symbols in the "Job Title" field.
Shorten the Job Title:
If your job title is long, try shortening it by using abbreviations or a more concise version.
Example:
Instead of "Senior Manager, Operations & Logistics," use "Senior Manager Operations."
Instead of "Vice President of Sales & Marketing," use "VP Sales Marketing."
Next Steps: Our team is actively working on fixing this issue. In the meantime, applying the workaround should allow you to complete your account setup without further issues.
If you continue experiencing problems, please reach out to our support team for further assistance.