How to verify if a 3D scope is online and communicating with T.M.A.S.

Testcomms tool

Table of Contents

    Overview

    This article explains how technicians can verify that a 3D Camera is online and communicating to the T.M.A.S. server, prior to leaving site

    When to use this article 

    This article should only be leveraged when proactively shared by SMS team, and the customer has a valid booking for an after-the-fact remote calibration (book it here).

    SMS installation guidelines MUST have been followed to ensure the camera is placed optimally to cover the expected counting area (article here).

    If the camera hasn’t been installed properly, SMS team might guide you to move it / reinstall it. 

     

    Application URL

    https://www.smssoftware.net/tmas/testcomms.jsp

    Procedure

    1. Obtain MAC address from device
      (begins with "00:0B:91:xx:yy:zz")

      IMPORTANT : be sure that no spaces are included when submitting the MAC address

       
    2. Navigate to the TESTCOMM site's URL (above)
    3. Enter the MAC address of the device
    4. Click on "Check"



     
    If the test is successful, the technician will see the following message : "The peripheral is communicating. The SMS technical team will get notified."


    If unsuccessful, the technician will see the following message and must follow directives:
    "Communications FAIL!

    1) Please reboot the counting peripheral
    2) Wait 2 minutes for the peripheral to attempt to communicate to T.M.A.S.
    3) Enter exactly the MAC address in the form field
    4) The software platform will confirm if the peripheral has attempted to connect
    5) If the peripheral is still not communicating, please check the following article for guidance - help.storetraffic.com
    6) SMS agents are available 8am-6pm ET weekdays) and can be reached via Chat here - help.storetraffic.com (bottom right corner)"


     

     
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