Why did I get a new device email from T.M.A.S.?
T.M.A.S. emails Chain & User Managers whenever a device is added to the account. Learn what the email means and what to do if it’s unexpected.
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T.M.A.S. automatically emails your account's Chain & User Manager(s) each time a new people counter or other device is added to your T.M.A.S. account. The email lets you confirm every device on your account, which matters because T.M.A.S. subscriptions are billed by the number of devices and locations.
Who receives the new-device email?
Every user with Chain & User Manager access on the account receives the email.
The email looks like this:
What should I do if I didn't add the device?
Email StoreTraffic Customer Success at success@storetraffic.com right away. Include the device details from the email.
Will I get this email when a device is replaced?
No. If StoreTraffic Tech Support replaced your device under an RMA, you shouldn't get a new-device email. If you do get one after a replacement, contact Tech Support using the chat icon in the bottom-right corner of T.M.A.S.