Can I Transfer My Device (PEARL or 3D Scope II) to a New Account?
Learn how to transfer your PEARL or 3D Scope II device to a new account
Table of Contents
Overview
If you’re switching accounts or reorganizing your locations, you may wonder if it’s possible to transfer your PEARL Counter or 3D Scope II Camera to a new account.
The short answer: Direct transfers aren’t supported.
- Devices are locked to the account they were originally registered with.
- You must remove them first before re-adding them to a new account.
- PEARL devices will specifically show the error: “Movement of a Device Within a Customer’s Chain Is Not Supported at This Time” if a transfer is attempted without unlinking.
👉 Read more about this error here.
Why Transfers Aren’t Allowed
- Prevents unauthorized use across businesses.
- Protects the accuracy and integrity of historical data.
- Ensures devices can only operate under properly managed accounts.
How to Move a Device to a New Account
T.M.A.S. users:
For davice move, contact support (by clicking on the “Chat” icon at the bottom-right of this screen)
⚠️ Important: Historical Data will remain with the device
Free APP users:
- Log in to the smart app original account where the device is currently registered.
- Remove the device from its assigned location.
- Log in to the new account.
- Add the device again using the setup process.
⚠️ Important: Historical data will be removed. The new account will only capture counts starting from the time of setup.
FAQ
Q: Can Storetraffic Support transfer a device for me?
A: Yes, for users with T.M.A.S. subscription
Q: Will removing a device erase past data?
A: Yes, the data is attached to the device. Once the device has been removed, the data will be gone and will not reappear when the device is assigned to a new location.
Q: Can I move a device between locations in the same account?
A: Yes. Devices can be reassigned within the same account without issue. The restriction only applies when moving to a different account.
Q: I do not have access to the original account of the device
A: You can ask the owner of the original account to remove the device for you.
If the original owner of the account is not reachable or no longer has access, please contact support for further assistance (by clicking on the “Chat” icon at the bottom-right of this screen).