PEARL Cloud Platform Error Encountered at Final Setup Stage
Error : Your pearl people counter is functional but has not communicated with the cloud platform
Table of Contents
OVERVIEW
When setting up your PEARL device on the Storetraffic app, you might encounter the following error at the last step: Your PEARL people counter is functional but has not communicated with the cloud platform
Possible Causes
| No connection to internet | The PEARL device might have connected locally to your Wi-Fi network, but a firewall configuration is needed to allow it to pass through and communicate with the internet. |
| The PEARL led light blinks 3x Red every 10 seconds |
Refer to the following article: |
| There is a delay of communication between PEARL and server |
Retry the setup by clicking on “Add New Device” and selecting the MAC address.
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If the steps above do not fix the issue, please contact support by clicking on the “chat” icon at the bottom right of the screen.