How do I reset my Storetraffic password?

Learn the simple steps to reset your Storetraffic password and regain access to your account quickly and easily.

Table of Contents

    To reset your Storetraffic password, tap Forgot password? on the sign-in screen, enter your username or email, and tap Reset Password. A reset link is sent to the email on file for your account.

    Steps

    1. On the sign-in screen, tap Forgot password?
    2. Enter your username.
    3. Tap Reset Password. The button becomes active once the field has content.
    Forgot password form filled in
    Forgot password request submitted

    After submitting, you'll see: "If an account with that username exists, a password reset link has been sent to the associated email." Check your inbox (including spam) and follow the link to set a new password. E-mail is sent from notice@smssoftware.net 

    Notes

    • The field is required — submitting it empty shows an inline error.
    • The confirmation message is the same whether or not the username matches an account — this is intentional and prevents fishing for valid accounts.
    • The reset link is sent to the email on file for that account. If you no longer have access to that email, contact Storetraffic support.
    • If no email arrives, check your spam folder and confirm the username matches your account exactly.
    • If you can't access the sign-in screen at all, contact your T.M.A.S. administrator.
    • How do I sign in to the Storetraffic app?
    • How do I change my password from within the app?
    • How do I create a Storetraffic account?
    Was this article helpful?
    Related Questions
    header-top-left-border Created with Sketch.
    header-top-right-border Created with Sketch.