Manage Subscription(s)

Overview

In T.M.A.S. software under the Manage subscription tab, you have the option to manage software subscriptions based on the active devices/locations added in the application. 

Customers can access the following:

• View your Current Active subscriptions
• View your Current Payment method and manage credit cards

Accessing Manage Subscriptions

Click on your username at the top right corner to view the drop-down menu  Click on the Manage Subscriptions option

Active Subscription(s) for Devices/Locations plan

Once you are on the Manage Subscription page, it displays the total of active devices/ locations.

Green implies Used Device or Location Subscriptions

Grey implies Total Device or Location Subscriptions available

Yellow implies Used Devices/ locations Subscription has exceeded the max limit of allotments.

Note* Applicable for location plans only - there is a limit of 4 counting devices which can be assigned to a single location's subscription. More units will generate additional subscriptions (one for each additional 4). 

Details under Active Subscriptions Tab

1. Subscription Type (Package Plan)
2. Interval (Monthly / Yearly Plan)
3. Quantity (Number of subscriptions based on your current plan)
4. Price (listed price on our website by device. Note: It doesn't show the final invoiced amount)
5. Next Payment (Date of next automatic billing) 

Add, Edit or Cancel a Subscription

Please contact our Customer Success team @ success@storetraffic.com to ensure your request is taken care of.

Managing Credit Cards

Please see Manage Credit Cards article

F.A.Q.

Q: I have removed a location or device, will this reduce my current subscription?

    A: Please delete the location(s) or device(s) no longer needed on the T.M.A.S. platform and advise Customer Success Team @ success@storetraffic.com. about the billing update. 

Note: Make sure to extract all the data before deleting. 

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Q: How do I change my current monthly subscription to a yearly subscription?

    A: Please contact Customer Success Team @ success@storetraffic.com  so we can analyze your current subscription and provide options. 

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Q: Is it possible to manage separate subscriptions for each location/brand/country while maintaining the same billing address?

Subscriptions on T.M.A.S. are not identified by namely location/device. We invoice for the total number of locations/devices that are on the platform.

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Q: What Payment Options are available?

A: We accept the following credit cards: AMEX, Visa and Mastercard. 

    For amounts of 1,000.00$ USD & higher, other payment methods can be available. Please contact our Customer Success team @ success@storetraffic.com to receive further information.

Note* Any customer who had other payment methods prior to April 2019 will be unaffected by this and allowed to continue their pre-approved payment method.

Q: How can I get receipts / invoices?

    A: Please contact administration @ administration@storetraffic.com. They'll typically reply in the next 2 business days.