Manage Subscription(s)

T.M.A.S. Payment by locations

Table of Contents

    Overview

    New to T.M.A.S. will now provide the ability to manage software subscriptions based on the total number of locations created presently in the application. 

    This function allows customers to view and make changes to the following;

    • View your currently active subscriptions
    • View your next Payment Details
    • View your account standing
    • View your current payment method and manage credit cards
    • Increase/Decease your subscriptions to match your current location total
    • Cancel subscriptions

    Accessing Manage Subscriptions

    1. Click your user name at the top right of the T.M.A.S. page to bring up the user options.
    2. Select Manage Subscriptions

    1. Click your user name at the top right of the T.M.A.S. page to bring up the user options.
    2. Select Manage Subscriptions

    Active Location(s) / Active Subscription(s)

    T.M.A.S. will display the total of currently created locations where the Type=Store.  

    Green = Used Location Subscriptions

    Grey = Total Location Subscriptions Available

    Yellow = Used Location Subscriptions has exceed subscription allotments.

    Grey = Total Location Subscriptions Available

    Note* There is a limit of 4 counting devices which can be assigned to a single location.    

    Active Subscriptions

    Shows the subscriptions which have been purchased detailing with the following info;

    • Subscription Type(Label for the package)
    • Interval (Monthly / Yearly)
    • Quantity (Number of locations in subscription)
    • Price (In USD and CAD)
    • Next Payment (Date of next required payment)

    Editing a Subscription

    Best used for when you would like to continue your current subscription, but want to add or remove a location allotment from it.

    How to Edit a Subscription

    1. Click user profile name
    2. Click Manage Subscription(s)
    3. Click Edit next to the active subscription you would like to make changes to. 
    4. Increase / Decrease the Resulting Active Subscriptions (Total) using the + / - buttons. Note* You cannot decrease location allotments on Yearly Subscriptions until 15 days before the next payment as the button will be grey.  
    5. Click confirm - The edited subscription will replace the Edit button with the + / - equal to the modification you performed and the line item will be highlighted.(Note* at this steps the changes have not yet been committed and saved.)   
    6. (optional) edit other subscriptions as needed (repeat steps 3 - 5)
    7. Review all your changes to insure they are desired
    8. Click Submit Subscription Change(s) 
    9. Confirmation Message will appear Indicating the total amount of $ of your modification.
    10. Click YES to confirm the changes, or No to go back and make more modifications.

    Note* If you want to cancel ALL changes, you will need to go into each line item and click reset

    Adding a Subscription

    Due to recent developments this feature ha been removed and will improved on is a future release.

    In the meantime, use the Editing function to add additional subscriptions or contact Success@storetraffic.com about the addition of subscriptions to your account.

    Cancelling a Subscription

    When a subscription is cancelled the next payment info will be replaced with ---- and an Expiry date will appear.  Once the expiry date has passed, the expired item will be removed from the list.

    Cancel subscriptions should they be no longer required or to change the payment terms as there is already another active subscription providing the allotments required for your active locations.

    Note* There is no refunds for cancelled subscriptions.

    How to cancel a subscription

    Please contact our Customer Success team @ success@storetraffic.com to ensure your request is taken care of.

    Payment Options

    Only customers who have active subscriptions totaling more than 250.00$ USD will be able to pay using methods other than credit card.  Note* Any customer who had other payment methods prior to April 2019 will be unaffected by this and allowed to continue their pre-approved payment method.

    Managing Credit Cards

    Delete

    Warning

    Please note that to access the credit card section in T.M.A.S., your user has to be have the 'Chain & User manager' rights.
    If you don't see the 'Manage Credit Card(s)' option, please ask your company's internal 'Chain & User manager' to grant you these rights or to perform the necessary action for you.

    Used to add / remove credit cards as well as select the primary card to be charged on the next payment of upcoming subscription renewals.

    How to add a Credit Card

    1. Click user profile name
    2. Click Manage Subscription(s)
    3. Click Manage Credit Card(s) 
    4. Click the + to add a card
    5. Complete information fields
    6. Click add

    Setting a Primary Credit Card

    1. Click user profile name
    2. Click Manage Subscription(s)
    3. Click Manage Credit Card(s) the card currently set as primary will have a check mark next to it.
    4. Click on the card you would like to set as the primary card
    5. Check off "Use as default card" 
    6. Click apply - Card will now show as primary with check mark

    Deleting a Credit Card

    1. Click user profile name
    2. Click Manage Subscription(s)
    3. Click Manage Credit Card(s) the card currently set as primary will have a check mark next to it.
    4. Click on the card you would like to delete
    5. Click Delete 
    6. Click Yes to confirmation message


    F.A.Q.

    Q: I am opening new location(s) and would like to maintain my current subscription type and billing frequency. 

        A: Refer to the Editing a Subscription section of this article.

    _________

    Q: I have recently closed location(s) and would like to decrease my current subscription.

        A: Refer to the Editing a Subscription section of this article.

    _________

    Q: I am looking to save some cash and would like to change my current monthly subscription and pay yearly.

    1. Cancel your current subscription
    2. Add a subscription selecting a yearly or 3 year option with a total number of locations equal to your current subscription.

    _________

    Q: We need to manage subscriptions separately across different brands however have the same bill to address.

        A: Add a 1st Subscription with location allotments  equal to one brand/region and a 2nd Subscription with location allotments equal to the 2nd brand/region

    _________

    Q: How can I pay with my AMEX card?

       A: Currently Only Visa and Mastercard are acceptable payment methods.  AMEX is planned for a future update as it requires complex backend integrations.


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