TMAS: Step-by-Step Guide to Reset Your Password

Overview

The customer is unable to log in to TMAS and requires a password reset. 
They have no alternative support from colleagues to resolve the issue.

Procedure

Here’s how it works:   Go to the login page and click the “Forgot” link (see image on the right). Enter your username: (usually your email address) then click “Submit.” You’ll receive an email with a link to reset your password. Simply follow the link to create a new password.

FAQ

Q: What if my account has been locked out?
A: Please Contact Support 

Q: What if I don’t receive the password reset email?
A: Check your spam or junk folder. If the email isn’t there, ensure you entered the correct username or contact support for assistance. More info: T.M.A.S. - Emails Not Being Received from no-reply@smssoftware.net

Q: Can SMS set a specific password during the reset process?
A: No, TMAS generates a temporary link for you to create a new password. 
You can choose your own password during this process.

Q : Can my colleagues reset my password for me?
A : Users who are part of the same chain and possess “Chain and Users Manager” level access can perform password resets. 

Q: What if I receive an 'Invalid Username' error?
-A: Ensure that you are entering the correct email address linked to your account.
- If you’re unsure which email is connected, try any alternate emails you might have used to create your account.
- If the issue continues,  Please Contact Support to verify and correct your account details.

Q: Can I reset my password with the Storetraffic app?
A : Yes. More info : Reset Your Password on StoreTraffic Smart App