Error Message: "Many security related events"
This error occurs when a user attempts to log in with the same account on more than two devices simultaneously. Find out how to resolve this.
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Why this happens:
This error occurs when a user attempts to log in with the same account on more than two devices simultaneously. To help ensure the best experience for all users, SMS Storetraffic limits free app accounts to two devices. This helps maintain optimal performance and security for your account.
How to resolve the issue:
To avoid receiving this error, ensure that the account youare using is only logged in on up to two devices at the same time. Here’s whatyou can do:
1. Check Device Logins: If you are using the account on more than two devices, log out from one of the devices before attempting to log in again.
2. Upgrade to T.M.A.S. Standard: If you need to use the account on more than two devices, consider upgrading to our T.M.A.S. Standard plan, which allows for more flexibility and additional features.
Upgrade Benefits:
Upgrading to T.M.A.S. Standard includes:
- The ability to create additional accounts for more devices.
- Access to advanced features not available in the free SMS Smart App.
- An in-person onboarding remote session with our Customer Success Team to help you get started
Upgrade to T.M.A.S. Standard:
If you need to use the account on more than two devices, consider upgrading to our T.M.A.S. Standard plan, which allows for more flexibility and additional features. With a T.M.A.S. subscription, you will beable to create additional users for your account, making it easier to manage your locations and devices.
Please note: Subscriptions are based on the number of devices, not users.
This means you can add multiple users, but each device connected will still require its own subscription under the T.M.A.S. plan.
To learn more about upgrading from the free app to T.M.A.S. and what additional features you will gain, please refer to our article here: Upgrade from Free App
How to Upgrade:
To arrange your upgrade, we will require more information about your subscription preferences. Please reach out to our Customer Success Team at success@storetraffic.com, and we will guide you through the process.