Manage Subscription(s)
T.M.A.S. Payment by locations
Table of Contents
Warning
Please note that to access the credit card section in T.M.A.S., your user access must be 'Chain & User manager'.
If you don't see the 'Manage Credit Card(s)' option, please ask your company's internal 'Chain & User manager' to grant you these rights or to perform the necessary action for you. If the user does indeed have Chain & User Manager permissions, please contact success@storetraffic.com to review the subscription billing setup.
Overview
In T.M.A.S. software under the Manage subscription tab, you have the option to manage software subscriptions based on the active devices/locations added in the application.
Customers can access the following:
- View your Current Active subscriptions
- View your Current Payment method and manage credit cards
Accessing Manage Subscriptions
 
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Active Subscription(s) for Devices/Locations plan
Once you are on the Manage Subscription page, it displays the total of active devices/ locations.
Green implies Used Device or Location Subscriptions
Grey implies Total Device or Location Subscriptions available
Yellow implies Used Devices/ locations Subscription has exceeded the max limit of allotments.
Note* Applicable for location plans only - there is a limit of 4 counting devices which can be assigned to a single location's subscription. More units will generate additional subscriptions (one for each additional 4).
Details under Active Subscriptions Tab
- Subscription Type (Package Plan)
- Interval (Monthly / Yearly Plan)
- Quantity (Number of subscriptions based on your current plan)
- Price (listed price on our website by device. Note: It doesn't show the final invoiced amount)
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Next Payment (Date of next automatic billing)
Add, Edit or Cancel a Subscription
Please contact our Customer Success team @ success@storetraffic.com to ensure your request is taken care of.
Managing Credit Cards
Please see Manage Credit Cards article
F.A.Q.
Q: I have removed a location or device, will this reduce my current subscription?
A: Please delete the location(s) or device(s) no longer needed on the T.M.A.S. platform and advise Customer Success Team @ success@storetraffic.com. about the billing update.
Note: Make sure to extract all the data before deleting.
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Q: How do I change my current monthly subscription to a yearly subscription?
A: Please contact Customer Success Team @ success@storetraffic.com so we can analyze your current subscription and provide options.
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Q: Is it possible to manage separate subscriptions for each location/brand/country while maintaining the same billing address?
Subscriptions on T.M.A.S. are not identified by namely location/device. We invoice for the total number of locations/devices that are on the platform.
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Q: What Payment Options are available?
A: We accept the following credit cards: AMEX, Visa and Mastercard.
For amounts of 1,000.00$ USD & higher, other payment methods can be available. Please contact our Customer Success team @ success@storetraffic.com to receive further information.
Note* Any customer who had other payment methods prior to April 2019 will be unaffected by this and allowed to continue their pre-approved payment method.
Q: How can I get receipts / invoices?
A: Please contact administration @ administration@storetraffic.com. They'll typically reply in the next 2 business days.