Start counting with PEARL

Company Setup / Business Hours

1. Select Company Setup
2. Input the following information
   • Business category
   • Corp Name
   • E-mail
   • Phone number of business
   • Address information
3. (Optional)Uncheck "Generate the First Location" if you have more than 1 location which is not in the same location as the head office. Otherwise if you only have a single location or the flagship location has the same address as the business, leave it checked.
4. Press Submit
5.  (Optional) If "Generate the First Location" was left unchecked, Click Add a location and repeat steps 2 and 4. for each additional location
6. Configure business hours for the location - Pearl Device Battery Saver!
   • Select or Input Opening and Closing time with the selection wheel or input time manually.
   • Uncheck day if location is closed.
7.  Select Save Business Hours

Q: 

I am not receiving account creation /password reset emails.

Adding a device

1. Launch the SMS Smart App.
2. Select a location from the Location(s) list.
3. Select Location's device(s) list
4. Select add a new device from the Device(s) List
   • Only add a 2nd device to a location if you would like the devices traffic to be summed in the reports with the other devices presently in this location.  Otherwise you should create another location and add it there.
5. Select Pearl for the device type
   • 3DScope are added during the calibration appointment, book it through the app. Using the 3DScope button.
6. Label the pearl typically based on the location or entrance that it will be counting at.
7. Select a configuration option
   • Installation Instructions - Ideal for 1st time setup. Includes mounting instructions + WiFi setup
   • Wi-Fi configuration only (Device is already installed)
   • Advanced - Use to bypass DHCP and program a static IP for the PEARL counter.
8. Openthe box and take out the equipment. 
   • In addition you will need a pencil, a tape measure and possibly a screwdriver if you will need to install the sensors in front facing bracket setup.
9. press START
10. Pull the battery tabs on BOTH sensors. Note *Only setup 1 Pearl set at a time to avoid potential conflicts.
11. Press Next
12. Select an Installation height
    • Count Adults only - 54"
    • Count Adults and Children - 24" 
      Note: That mounting at 24" will also count carts, strollers and objects higher than 24" passing through.
13. Select an Installation Method
    • Front Mounted - Ideal for wide mall entrance and corridors
    • Side Mounted - Ideal for single or double door entrances
14. Adjust device mounting bracket based on selection in last step.
15. Press Next
16. Verify Special Considerations - Before you start, read the special considerations.
    • Other Infrared Sources - If you have Anti-Theft pedestals, some of those have optional built-in infrared beams. Make sure those are blocked or deactivated. If you are unsure, continue the installation process; during the alignment stage, you should notice the light of the Main unit will blink from time to time, even though the sensors are aligned correctly.
    • Fully Automatic Doors - Should you have fully automatic doors (sliding or not) that opens when a person is detected, you most likely will have an Infrared Safety Sensor, which may interfere.
    • This does not apply to doors opening automatically by the press of a button (access doors for disabled persons).
17. If you I do NOT have fully automatic doors select that option, otherwise select I HAVE fully automatic doors.  
    • If you select  I HAVE fully automatic doors will provide the access to special installation instructions to follow and then return to complete the setup. Learn more about fully automatic door installation. 
18. Once accessed and followed return andselect Install complete! Next!
19. Enable Setup Mode by pressing the hidden button on the Main Sensor for 5 seconds until the light is solid.
20. Press Next
21. Perform the installation alignment instructions based on the previous options you selected which includes mounting height of 54" (Adult Only) or 24" (Adult and Children).
22. Press Next
23. Verify if there is still a SOLID light on the MAIN unit of the PEARL.
    • If there is, press the button once to disable the installation mode.  This will ensure that the device does not timeout 
24. Press Next
25. Verify if Setup mode is still activated and if so, press the hidden button to disable.  This will prevent an unnecessary timeout during the Wi-Fi configuration steps.
26. Press Next
27. Enable setup mode by pressing the hidden button on the MAIN sensor for 5 seconds until the light is solid.  This will cause the PEARL to activate its Wi-Fi access point (Storetraffic_Pearl). Note* This mode will time out after 10mins.
28. Press Next
29. Allow for Wi-Fi configuration timer will fill to 100%, then you will progress to the next step. 
30. Allow access to device location options if prompted.
31. Take note of the Supported / Unsupported Wi-Fi Networks
    • Supported : 2.4Ghz and WPA / WPA2 / WEP
    • Not Supported : 5Ghz only, WPA3 only, WPA 2/3 Enterprise, and open Wi-Fi with Network login page.
32. Drag down the Supported / Unsupported notes to continue
33. Link the Pearl to the network by inputting the following;
    • SSID (Currently connected network on programming device will appear) erase and input another if needed.
    • PASSWORD - for Wi-Fi network needed to access the internet
    • (optional) Advanced - Set a static Network IP addresses for the PEARL if you would rather not use DHCP.
34. Linking process with to Pearl. During this step you may be asked to connect/join the Storetraffic_pearl Network. You will need to accept. Once connected the APP will send the network into the PEARL.
35. Take note of the MAC address displayed in the event there is an issue and you need to provide it to someone.
36. PEARL unit successfully linked, Press OK.  Device will now be displayed in the Location's device list.