How to Disable / Enable or Remove the Integration

1. Select Location
2. Expand Administration
3. Select Manage Location
4. Change status via dropdown to other than functional
5. Click Save

1. Select Location
2. Expand Administration
3. Select Manage Locations
4. Select Import / Export Data / POS Integration
5. Click Edit next to Shopify job
6. Uncheck Active (Or Check to activate.)
7. Click save

1. Login to T.M.A.S. (https://www.smssoftware.net/tmas/index.jsp)
2. Expand Administration
3. Select Manage Location
4. Select Import / Export Data / POS Integration
5. Check the Import job to remove which has format showing Shopify
6. Select Delete or the Trash Can Icon
7. Select Yes to the following message

F.A.Q.

A: In Shopify, if a customer returns an item and takes an immediate refund, the return is properly recorded and everything matches up.
However, if a customer chooses store credit instead of an immediate refund, Shopify does not create a return record at that time. The store credit is only reflected later when the customer uses it for a future purchase.

Because of this, it might appear that there are extra sales without matching returns.
That said, the number of transactions remains correct, and your TMAS integration continues to accurately tie customer traffic to sales conversion rates.
Your conversion reporting and operational insights remain reliable, even with this Shopify limitation.

A: Possible reason : The Custom App was removed; the person who set up integration was removed from Shopify

1) Login to Shopify > Custom Apps to see if T.M.A.S. still appears. 

• If not, then remove integration and redo it. 

2) If T.M.A.S. is still visible in Custom Apps, verify if location ID's are correct 

• reach out to SMS Storetraffic's tech support if this is the case

A: If staff hours aren’t syncing, you can manually upload a CSV file via FTP. Make sure the Staff box is unchecked in your Shopify POS integration settings.

• Where do I upload the file? Upload the file to the TMAS FTP server, and TMAS will process it automatically.
• Can I automate staff hour imports? Yes, you can set up an automated upload to the FTP server. 
• What if staff hours don’t appear in TMAS after import? Check the file format, confirm the upload was successful, and contact support if needed.

Q: How can I create the Shopify view to compare data with T.M.A.S., and why should I use it?

You can create a custom Shopify Explorer view to compare your POS sales directly with your T.M.A.S. Totaling Reports, ensuring both systems are aligned. This view helps confirm that the data imported into T.M.A.S. reflects the actual Shopify transaction activity for the same time period.

To create it:

In Shopify, go to Analytics → Reports (or Explore in newer versions).

Click Create custom report or New exploration.

Choose Sales as your data source.

Copy and paste this query:

1. FROM sales
   SHOW hour, net_sales
   WHERE sales_channel CONTAINS 'POINT'
   GROUP BY order_id, hour
   SINCE YYYY-MM-DD UNTIL YYYY-MM-DD
   ORDER BY hour
   

💡 Tip: Remove order_id from the GROUP BY line if you want Shopify to sum each hour automatically — this makes it easier to compare with your T.M.A.S. Totaling Report.

Use this view because it:

Focuses on Net Sales (excluding taxes and shipping), the same metric used in T.M.A.S.

Breaks down sales hour by hour, matching T.M.A.S. report structure.

Helps identify discrepancies between the two systems caused by refunds, rounding, or timing differences.