3DScope - ieframe.dll/acr_error.htm in Internet Explorer
Troubleshooting
Table of Contents
Problem: ieframe.dll error
User is unable to access the interface of a 3DScope (1st Generation) counter through the Internet Explorer browser due to the follow error displayed.
Symptoms
- Counter is online and powered
- Counter is programed for the network
- Counter can be pinged and browser prompts for login credentials
- Internet Explorer Version 11
- Message indicating a "problem with this webpage caused Internet Explorer to close."
Resolution: add IP to browser compatibility view settings
- Click Internet Tools or Press ATL+X
-
Select Compatibility View Settings
-
Input IP address of the counter
- Click Add
- Close Browser
- Open Browser
- Input IP address of the counter
- Follow the regular prompt to access the counter by allowing the Java application to run.