SMS Storetraffic Onboarding Process

🤳1. Download the Mobile App

Start by downloading the SMS Smart App on your mobile device:

• iOS (Apple App Store)
• Android (Google Play Store)

Important Note : You’ll use the same login credentials for the mobile app and the T.M.A.S. web platform.

2. Create Your Organization & Locations

Once logged in, you’ll:

• Create your organization
• Add one or more locations 

🎉 Congratulations! :  Your account setup is complete!

Questions or installation issues? 
Jump into a live chat with our support team, available weekdays from 8am–6pm EST
(Click on the “chat” icon on the bottom right corner of this page)

Once your account is setup, SMS will activate your T.M.A.S. access.

• T.M.A.S. is typically enabled within 2 business days of your Free App account creation.
• An email will be sent to you upon activation.

T.M.A.S. Web Portal

Reminder: To login to T.M.A.S., please use the same credentials as the Free App

👉 Meanwhile, you can move forward with Phase 3

Hardware Types

Choose your hardware type from below:

PEARL

• PEARL Install Guide
• PEARL Tips for Successful Installation
• Once installed, PEARL devices will begin sending data within the next 3 hours to T.M.A.S. 
  • There is no further configuration needed.

3D Scope II

• Installation of the 3D SCOPE II (LC and HC)
• Installation of the 3D SCOPE II - Outdoor
  • Once installed and powered on, you must proceed to the next phase

Remote Site Study (optional) — a guided review of your entrances to ensure optimal device placement

A remote site study is free and especially helpful for:

• Multiple entrances
• Complex layouts
• First-time installations

🎉 Congratulations! Your equipment installed and powered on!
 

3D Scope II Only : 
A calibration session must be scheduled with our team to configure your camera(s) for accurate counting.

During this step, we’ll confirm that:

• Your hardware is added to T.M.A.S. and reporting as expected
• This process is usually quick, though occasional delays may occur due to network connectivity or calibration requirements.
  • Learn more here: Preparation for Calibration

Note: Walk-tests require an on-site contact to assist during calibration.

Questions or installation issues? 
Jump into a live chat with our support team, available weekdays from 8am–6pm EST
(Click on the icon on the bottom right corner)

🚀Personalized Kickoff Session - Book Your Initial Training Session Here

We recommend starting by booking your live kickoff session with our team. This session will cover the below points:

T.M.A.S. Overview

• Dashboard
• Reports/scheduling
• Enabling smart alerts
• Managing special events

Want a more hands-on way to learn T.M.A.S.? Start with the guided tour.

Follow-Up Session (2 weeks after your kick-off session) - Book Here

We will cover the following topics:

• Go deeper into traffic data by looking at monthly/quarterly data
• Study your main reports
• Conversion Metrics*
• Key Periods*
• You can ask any questions, to get ready to train others in your organization

*Retail plan only

Fully onboarded means:

• Devices are reporting
• Access to T.M.A.S. environment
• Understanding of reports/scheduling
• You will know where to find help when needed

From here, you can start using traffic data to optimize operations, track trends, and support smarter decisions.

🎉 Cheers to our common success!

Support is always close by:

• 💬 Live chat via T.M.A.S. or help.storetraffic.com (blue “chat” icon)
  • Available weekdays from 8am–6pm EST (excluding Canadian holidays).
• 📚 Help Center articles and tutorials
• ✉️ Email support (typical response time is 2 business days)
• ✉️ Subscription and billing

Our team is always here to support you.