Why can't I log in to T.M.A.S.?
T.M.A.S. login errors usually mean no valid subscription is linked to your account. Learn the causes and how to fix them, or contact Support.
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A T.M.A.S. login error usually means your account isn't linked to a valid T.M.A.S. subscription license. This happens most often when the account was created in the free SMS smartphone app. To fix it, buy a T.M.A.S. subscription, or contact StoreTraffic Tech Support to link an existing one to your account.
Which errors does this cover?
When you try to log in to the T.M.A.S. portal, you may see either of these:
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"An error occurred: Profile May Not Update Licensing Data..."
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A server-side error saying you're unable to log in to T.M.A.S. This affects all users on any device.
What causes a T.M.A.S. login error?
T.M.A.S. can't find a valid subscription license for your account. This usually happens when the account was created in the free SMS smartphone app and was never linked to a T.M.A.S. subscription.
How do I fix a T.M.A.S. login error?
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If you don't have a T.M.A.S. subscription: Email success@storetraffic.com to buy one. See Upgrade from the SMS free smart phone App for plans and pricing.
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If you already have a T.M.A.S. subscription: Contact StoreTraffic Tech Support to verify your account and link it to your subscription:
- Live Chat: click the chat icon in the bottom-right corner of the screen. Available 8am–6pm ET, Monday to Friday.
- Email: techsupport@storetraffic.com