T.M.A.S. log reports (Events / Alerts / Traffic exception)

Learn how to interpret T.M.A.S. log reports to identify events, alerts and traffic exceptions.

Table of Contents

    Overview

    This article displays where to find the T.M.A.S. log reports, what they do, and how to use them.

    Where to find them
    1. Expand the “Administration”
    2. View The “Logs” section for desired report.

    Events Reports

    T.M.A.S.' Events Reports are as follows

    Network Events Report

    What it does
    Checks for connection success rate of polling devices (STC and 3D SCOPE 1st gen in polling mode only) 
    How to use it
    • On the chain level, run the report and it will show which devices have connectivity issues (devices with more than 96 events).  
    • Can sort by location or type of event
    Example

    Device Events Report

    What it does: Keeps track of alerts that were sent 

    How to use it:

    1. Select the date range.
    2. Select the location where you wish to run the report (or keep it on the chain level if running the report for all locations).
    3. Select “show details” to see what kind of alerts were sent out.
    4. Click “Generate”

    Error Description:

    The search will show you what alerts were sent and how many of them were sent, per 15-minute interval

    Sensor events report

    What it does: Checks for Blockage on STC's and PEARLs

    How to use it:
    1. Select the date range

    2. Select the location (select chain level if you want the report to be run for all locations).

    3. Select “Show Details" and choose either “Location” or “Event”

    4. Click “Generate”

    Error Description:

    If any devices were down, the report will show you how many of them were down, at each 15-minute interval.

    Events List Report

    What it does: Checks for low battery, low Wi-Fi, device offline, alerts, and blockage events.

    How to use it:
    1. Select the date range

    2. Select the location (select chain level if you want the report to be run for all locations).

    3. Click “Generate”

     

    NOTE : if Excel sheet is desired, be sure to put checkmark in “Generate in Excel Format”
    What the report looks like:

    ALERTS REPORT

    What it does: Search for specific alerts that were sent out

    How to use it:
    1. Select the date range

    2. Select the location (select chain level if you want the report to be run for all locations).

    3. Select the search criteria 

    4. Click “Generate”

    5. A list of Alerts will show up at the bottom, if any were found.

    TRAFFIC EXCEPTIONS REPORT

    What it does: Runs a query for periods where there was no traffic at any given location

    How to use it:

    1. Select the date range

    2. Select the location (select chain level if you want the report to be run for all locations).

    3. Select the Traffic Exceptions that you want to see in the report. 

    4. Click “Generate”
    What the report looks like:

    FAQ - What do these Alerts Indicate?

    1. Low Wi-Fi Signal reported
    • The PEARL is too far from your wireless access point for a stable network connection.

    2. Random Numbers (ex. 3, 9, 14, etc.)

    These alerts represent device blockage

    3. A sensor is inoperative for more than 5 minutes 

    This alert is a warning that your device was down for more than 5 minutes, therefore, it is advisable to troubleshoot your PEARLs as soon as possible

    4. The Camera Did not Report Itself -

    5. 
    Low Battery

    • The battery in the Main PEARL unit is low
       

    Battery_Receiver_Low 

    • The battery in the Secondary PEARL unit is low - Learn More
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