Why am I seeing a subscription or licensing alert in T.M.A.S.?

T.M.A.S. shows a subscription alert when no credit card is on file, even for prepaid accounts. Learn why, how to add a card, and when NET30 applies.

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    The T.M.A.S. subscription alert appears when your account has an active subscription but no credit card on file. To clear it, a user with Chain & User Manager access adds a credit card under Manage Subscription(s) → Manage Credit Card(s). The alert also appears for prepaid customers. A card is still needed on file for renewals and future charges, such as adding a device.

    The alert reads:

    It looks like no credit card has been set up to pay your subscription(s). Please ensure that one is added so that your account remains in good standing.


     How do I clear the subscription alert?

    Your situation What to do
    Monthly or yearly plan, paid by credit card Add a credit card in T.M.A.S. (steps below)
    Prepaid for 1–3 years Add a credit card anyway. Your prepaid term isn't affected (see below)
    Want to pay by invoice instead Ask Customer Success about a NET30 account
    Can't see Manage Credit Card(s) Ask your company's Chain & User Manager to add the card or give you access

    Add a credit card in T.M.A.S.

    You need Chain & User Manager access.

    1. Click your username in the top-right corner.
    2. Click Manage Subscription(s).
    3. Click Manage Credit Card(s).
    4. Click +Add.
    5. Enter your card details. T.M.A.S. accepts AMEX, Visa and Mastercard.
    6. Check Use as Default Credit Card.
    7. Complete the I am not a robot check.
    8. Click Add.

    The alert clears once a card is on file. For full details, see Managing Credit Cards.

    I prepaid for 1–3 years. Why am I still asked to add a card?

    The alert checks whether a card is on file. It doesn't check whether your current term is paid, so prepaid accounts see it too. Your prepaid subscription stays active.

    A card on file is still needed for:

    • your next renewal: Storetraffic contacts you before your term ends to review upcoming charges, and you can update the card then.
    • charges during your term: for example, adding a device to your account.

    If you'd rather not keep a card on file, email success@storetraffic.com to ask about a NET30 invoice account.

    Pay by invoice (NET30)

    NET30 lets you pay by invoice instead of credit card. To apply, email success@storetraffic.com. You'll fill out a form, and Storetraffic's finance team runs a credit check. Accounts of $1,000 USD or more may also qualify for other payment methods.

    Do I need a credit card for T.M.A.S.?

    Yes, unless you have an approved NET30 invoice account. Customers approved for another payment method before April 2019 can keep using it.

    I have Chain & User Manager access but don't see Manage Subscriptions. What do I do?

    Another permission may be conflicting. Keep only Chain & User Manager checked on your user, save, then log out and back in. If it still doesn't appear, contact Support.

     

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